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Client experience

Your customers see your brand. syteOn runs underneath it.

From the first website visit to the final payment, give customers one branded experience for booking, proposals, project updates, documents, communication, and payments — while syteOn keeps the operation connected behind it.

build.com
Build CONSTRUCTION Book an Estimate
Chandler Ridge · composite deck
Build the backyard you actually want to use.
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Build
Estimate confirmed
Deck Rebuild
Thursday
Sep 17
9:30 AM
David R.
Your estimator
Build Marie's project
Your project
Deck Rebuild
In Progress 54%
Next
Electrical inspection
Today, 2:00 PM

Shown with build.com — a live syteOn tenant. Every customer-facing surface carries your brand and your domain.

The experience gap

Your operation can be connected while your customer experience is still fragmented.

The customer shouldn't need to know how many systems are running behind your company.

Typical experience
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"Any update?"
One connected experience
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All of it under your brand.
Your digital front door

Your domain. Your brand. Your customer.

The customer sees
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Underneath
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Your logo, colors, domain, services, photos, and reviews are yours. The website starts the operating workflow.
Booking

Real availability, not another contact form.

Three simple options for the customer. Operationally valid appointments for you.

Build Book an estimate
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Choose a time
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Booked
David R. · Thursday 9:30 AM
What happens underneath
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Complex underneath. Simple outside. How scheduling works
One conversation

One conversation from estimate to closeout.

Your team can change behind the scenes without making the customer chase different people.

Build Appointment details
Your estimate is confirmed.
Deck Rebuild · Thursday, September 17 · 9:30 AM
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Marie Whitfield One thread
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Office, estimator, project manager, or AI drafting — the customer experiences one company.
Decide

Make the decision easy to understand.

Build
CONSTRUCTION
Proposal · Deck Rebuild
Marie Whitfield · 4418 Barrington Rd
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Selected · Better
$16,420
Accept & Sign Ask a Question
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Approval shouldn't create another handoff. Card and bank payment run through Worldpay, our connected payment processor.

Client portal

Give customers one place to understand their project.

Your internal system can be complex. The customer's view should not be.

Build Marie's project Build tenant portal
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Latest update · Sep 24

Deck framing is complete and the electrical rough-in passed inspection. Decking installation begins tomorrow.

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3 shared with Marie · 22 on the job View all project photos
Customers shouldn't have to text "any update?" to know what's happening.
Changes

Make changes clear before asking for approval.

Build Change Order #2
Additional framing repair
Why

Damaged framing was discovered after demolition. The existing repair allowance doesn't cover the full extent.

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Approve Change Contact Project Manager
After approval Approved
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Both sides see the same approval record
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Payments & documents

Make paying as clear as approving the work.

The customer shouldn't have to search their email for the project record.

Build Progress Invoice #2
Deck Rebuild
Due September 30
$3,777
Milestone: electrical inspection passed
Pay Invoice View Details
Card and bank payment through Worldpay. Receipt available immediately after payment.
Project documents — all in one portal
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AI underneath

AI can do the work without becoming the experience.

AI works behind the experience. Your relationship stays in front.

AI can help with
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The customer sees
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When a person matters
Customer asks

"Can we change the railing design?"

Scope-impacting request Hand Off
Sarah M.
Project manager
"Sarah will review this with you." Automation should know when to get out of the way.
Customers see what they need — not your internal operation.
Can see
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Cannot see
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One customer. One company. One connected experience.

Marie's whole journey, from the first search to the warranty documents.

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Every touchpoint
One company should look like one company.
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Simple for the customer. Connected underneath.

Customer sees
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Underneath
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Finish strong

The customer experience shouldn't fall apart at the end of the job.

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Your project is complete.
Thank you, Marie.
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Configurable

Use the experience your company needs.

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See your company from the customer's side.

Walk through your website, booking, proposal, portal, project updates, approvals, and payments as one of your customers would experience them.

build.com is a working syteOn tenant — the website, booking, proposals, portal, and payments on this page are the real thing, running live.